Design Manager

Cross-Platfrom App

Company: Jolt
Industry: Operations Software
Role: Product Designer
Project objective: Rebuild iOS app in React Native. While rebuilding the app, fix UX issues as well as add features and functionality
Tools: Customer Calls & Figma

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Jolts flagship product is used on iPads at over 10,000 of our customers locations. The biggest request by far was to have an android app with the same functionality. The decision was made to rebuild the app completely in React Native and no longer support the Objective C app. This project has had many challenges and constraints. The biggest challenge for the design team has been finding the balance between helping the developers finish the project quickly while adding new features to the app.

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The Jolt (tablet) app is comprised of a suite of products

  • Checklists

  • Timeclock

  • Logbook

  • Information Library

  • Label Printing

  • Prep Lists

  • Temperature Sensors

  • Food Temperature Probes

  • (and a lot of other little tools that help people run their businesses)

I was tasked with managing the following sections of the app during the development phases

  • Checklists

  • Information Library

  • Label Printing

  • Prep Lists

  • Food Temperature Probes

Problem: Customers don’t want to buy expensive apple products just to use Jolts product.
Solution: Design and build one app that works on android & iOS devices.

 
 

I was also part of a 3 person design team that was tasked with a complete redesign of the app that would take place after the development project was complete. With this project in particular we were allotted more time to user test our designs over and over again until there was no assumptions and no speculation on what the customers wanted. We used a rating system while testing different screens. We would give the user a task to complete and rate the ease of use on a scale from 1-5.

5 (easy) - accomplished task 1st try without a problem
4 (Medium) - 2nd/3rd try (observed difficulty)
3 (Hard) - 3rd/4th try (expressed difficulty)
2 (Assist) - succeeded with assistance
1 (fail) - failed or gave up

The experience of making assumptions about our users and having them completely fail the user test was a wonderful humbling experience that I look forward having time and time again in the future.